Refund policy

Last updated: 24 October 2026.

RoyalCDKeys is operated by ROYAL KEYS MARKET LIMITED, 135 Bonham Strand Trade Centre, 135 Bonham Strand, Sheung Wan, Hong Kong. Contact: support@royalcdkeys.com.

Digital products and your rights

This policy covers digital game keys, software licences, gift cards, subscriptions and account-access products sold on RoyalCDKeys. These products are delivered electronically; there is no physical item to return.

Nothing in this policy excludes or limits mandatory consumer rights, including rights relating to non-delivery, faulty products, products that do not match their description, or cancellation rights that apply in your country. Delivery, revealing a code or activation does not by itself remove your rights if the product is defective or not as described.

Changed your mind or bought by mistake

Our voluntary change-of-mind refund period is 7 calendar days from purchase. To qualify, the key, code or account credentials must not have been revealed, accessed, redeemed or activated, and any subscription or account access must not have been used. Contact us before revealing or using the product so we can check its status and cancel delivery where possible.

Once the key or credentials have been revealed or used, we do not normally offer a voluntary change-of-mind refund. This restriction does not apply to valid claims for defective, incorrect or undelivered products, or override mandatory cancellation rights.

Not delivered, invalid, faulty or not as described

If your product is not delivered, cannot be activated, does not work as described, stops working after activation, or loses access before the purchased subscription or access period expires, please contact us within 7 calendar days of discovering the problem. This reporting period applies across our product categories. It is measured from discovery of the problem, not from the purchase date, and does not shorten a statutory claim period.

We will review the order and relevant evidence. Once a defect, non-delivery or mismatch with the description is confirmed, you may choose a replacement or a refund for the affected product. You do not have to accept a replacement instead of a refund. If you choose a replacement and it is unavailable, we will refund the affected product.

Support may help you check the correct edition, platform, region and activation steps. A successfully sent email, revealed code or activation record is not, by itself, a reason to reject a valid defect claim. The ordinary expiry of a clearly disclosed subscription or access period is not a defect. Any product-specific duration or restrictions must have been disclosed before purchase; they do not remove mandatory consumer rights.

How to request help or a refund

Email support@royalcdkeys.com with your order number, the email used at checkout, the product name, when you discovered the problem, a description of the issue and, where relevant, a screenshot of the activation error. Tell us whether you prefer a replacement or refund if the issue is confirmed.

We may request information reasonably necessary to verify the order or investigate the issue. Never send your full payment-card number, card security code, personal passwords or unrelated identity documents by email. We will explain the outcome and the reason if a request is declined.

Refund method and timing

Approved refunds are issued to the original payment method for the amount paid for the affected product. We process refunds without undue delay and within any applicable legal deadline. Your bank or payment provider may need additional time to show the credit. We will not require you to accept store credit instead of a refund to which you are entitled.

If a bank dispute is already open, tell our support team so the refund can be coordinated through the relevant payment process without duplicating the credit. This does not restrict your right to raise a payment dispute.

Statutory cancellation rights

Where applicable law gives you a cooling-off period, including the usual 14-day period for eligible EU or UK distance contracts, that right takes priority over our voluntary 7-day policy. For digital content supplied without a physical medium, the right to cancel may end when supply begins only where the legal requirements are met, including your prior express consent to immediate supply, acknowledgement of the loss of the cancellation right, and the required confirmation. Merely accepting general terms or receiving a link does not automatically establish those requirements. Different rules may apply to digital services.

Earlier orders

This version applies to orders placed after its publication. It does not retrospectively reduce rights or guarantees provided with an earlier order. Earlier orders remain subject to the terms and product description applicable when purchased, together with mandatory consumer law.