Privacy Policy

Digital Product Delivery, Consent and Reveal Logs

When you purchase a digital product from RoyalCDKeys, we may collect and store information related to the delivery and access of that product.

This may include:

  • order number;

  • customer email address;

  • product name, SKU and quantity;

  • consent given for immediate digital delivery;

  • the exact consent text accepted by the customer;

  • date, time and timezone of consent;

  • whether a digital key was delivered, sent, revealed, downloaded, claimed, redeemed or otherwise made available;

  • date and time of key reveal or download;

  • technical logs such as IP address, browser type, device information, user agent, session information and access logs, where available;

  • support ticket information and communication history.

We use this information to:

  • deliver digital products;

  • confirm that digital delivery was requested and accepted;

  • provide customer support;

  • verify whether a key was delivered, revealed, downloaded, claimed, activated or redeemed;

  • investigate defective, invalid, duplicated or already-used keys;

  • prevent fraud and abuse;

  • respond to refund requests, withdrawal requests, payment disputes and chargebacks;

  • comply with legal obligations and protect our legal rights.

Third-Party Service Providers

We may use third-party service providers to process orders, deliver digital products, manage support requests, verify keys, process payments, prevent fraud, host data, analyze website activity and communicate with customers.

These providers may include, but are not limited to, ecommerce platforms, payment processors, digital delivery applications, inventory providers, marketplace providers, customer support tools, analytics providers and fraud prevention tools.

These providers process personal data only as necessary to provide their services to us, support your order, comply with legal obligations, prevent fraud, or protect our rights.

Support and Withdrawal Requests

If you submit a support request, refund request, or EU withdrawal request, we may collect your name, email address, order number, description of the issue, attachments, communication history and any information required to review and respond to your request.

We may retain records of these requests, together with order, delivery, consent and reveal logs, where necessary for customer support, legal compliance, fraud prevention, accounting, tax, dispute resolution and chargeback handling.

Legal Basis

Where applicable, we process this information to perform our contract with you, comply with legal obligations, protect our legitimate interests, prevent fraud, handle disputes and provide customer support.

We do not use digital delivery, consent or reveal logs to make automated refund decisions. Requests are reviewed based on the available order, delivery, support and legal information.